General
Wren Kitchens Limited (“we” “us”
“our”) is committed to protecting and respecting your privacy.
This Privacy Policy (“Policy”) describes our privacy practices
and how we process your personal data when you use our website and engage in other online and
offline activities.
For the purposes of European and UK data protection legislation, we are the data controller and
we will process your personal data in accordance with the General Data Protection Regulation (EU)
2016/679 and national laws which relate to the processing of personal data.
Please read the following carefully to understand our views and practices regarding your personal
data and how we will treat it.
Personal data we collect about you when you are referred to us
We may use your personal data which is collected directly from third-parties who have received your
consent. This may apply if you have indicated to a third party that you would be interested in using
Wren to design your kitchen.
We operate a trade referral scheme whereby third party tradespersons (approved by us) may refer
individuals to book an appointment to use Wren’s services (to design a kitchen) in return for a reward
on completed orders following a successful referral. Only Wren-approved tradespersons are eligible to
use this scheme.
The personal data received by the tradesperson may include your name, email address, contact number, and
any other information you provide to them. The personal data will be shared with us in written format by
way of a portal on a website controlled and operated by us www.wrentrade.com.
We rely on the consent (as a lawful basis) received by the tradesperson who is making the referral in
respect of them sharing your personal data with us. The tradesperson must keep a record of the consent
given by you.
If your consent has been received for the tradesperson to share your personal data with us, we will send
an email to one of our kitchen designers and to your email address inviting you to book an appointment
with one of our kitchen designers. If you choose to book an appointment with us, we will ask you for
more personal data in order for us to book an appointment.
We will not share your personal data received by a tradesperson under this scheme except as set out in
this Privacy Policy (see ‘Disclosure of your personal data’ section below). If you change your mind and
would no longer like to hear from us, please see ‘Right to Withdraw Consent’ below.
Your privacy rights (as detailed below) including your right to withdraw your consent apply under this
scheme. We will be a controller of your personal data when it is shared with us under this scheme. You
can contact us at [email protected] with any questions.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you
fail to provide the data when requested, we may not be able to perform the contract we have or are trying
to enter into with you (for example to provide you with our goods or services). In this case, we may have
to cancel any order you have placed with us, and we will notify you if this is the case at that time.
Right to withdraw consent
Where you have provided your consent to the collection, processing and transfer of your personal
data, you have the legal right to withdraw your consent under certain circumstances. To withdraw
your consent, if applicable, please contact us at
[email protected].
Contact us
Your personal data will be held by Wren Kitchens. Our contact details are:
Our Data Protection Officer oversees our compliance with this privacy policy. If you have any questions,
comments or requests regarding this Policy including any requests to exercise your legal rights, or how
we use your personal data please contact our Data Protection Officer at
[email protected].
We appreciate the chance to address your concerns in the first instance. However, you may also have the
right to contact the U.K. Information Commissioner’s Office (“ICO”) if you are unsatisfied with our
response to any issues you raise. The contact details for the ICO can be found here:
ico.org
Last updated: May 2022